Emergency Repair Services
Emergency Repair Services | Heating and Air Conditioning | Greeneville
When winter’s chill cuts through Greeneville or a summer spike sends temperatures soaring, you don’t have time to wait for comfort. HEP’s emergency repair team answers the call around the clock, arriving fast with fully stocked trucks and decades of know-how to restore reliable heating and air conditioning. Our certified technicians diagnose issues on the spot, explain your options clearly, and back every repair with honest, upfront pricing—so you can relax while we get your system back to peak performance.
From late-night furnace failures to AC breakdowns on a sweltering afternoon, we treat every home like it’s our own, safeguarding your family’s safety and peace of mind. Call or click any time, day or night, and discover why Greeneville homeowners trust HEP for prompt, professional comfort solutions that never cut corners.
FAQs
What situations are considered an HVAC emergency in Greeneville?
Any issue that threatens your family’s safety, comfort, or property is treated as an emergency. Examples include complete loss of heating or cooling during extreme temperatures, burning smells or smoke coming from the unit, refrigerant or gas leaks, electrical sparking, a frozen heat pump or coil that shuts the system down, and flooding caused by a clogged condensate drain. If you feel unsafe, turn the system off at the breaker and call us right away.
How quickly can your technicians reach my home or business in Greeneville?
Because we keep a dedicated on-call crew in Greeneville, our average response time inside city limits is 60 minutes or less. For customers in surrounding communities such as Tusculum, Afton, Mosheim, and Baileyton, arrival is typically within 90 minutes depending on road conditions and traffic. You’ll receive a text and/or call with an exact ETA once the technician is dispatched.
Do you provide 24/7 emergency service on nights, weekends, and holidays?
Yes. Our dispatch center is staffed around the clock—including Thanksgiving, Christmas, and July 4th—so you never have to wait for regular business hours to restore heat or AC. A live representative will answer your call, gather the necessary details, and immediately assign the next available, fully licensed technician equipped with common replacement parts.
Can you repair my specific heating or cooling system and what brands do you handle?
Our EPA-certified technicians are trained to service gas furnaces, heat pumps, dual-fuel systems, ductless mini-splits, package units, and traditional split air conditioners. We carry diagnostic tools and OEM or high-quality aftermarket parts for all major brands used in East Tennessee, including Trane, Carrier, Lennox, Rheem, Goodman, York, and Daikin. Even if your system is older or the brand is obscure, we can usually source parts through our regional supply network.
How much will an emergency HVAC repair cost and do you offer financing?
Emergency calls include a flat diagnostic fee that covers travel and system assessment—quoted upfront when you schedule. After the diagnosis, you’ll receive a written estimate for labor and parts before work begins. Typical emergency repairs in Greeneville range from $150 for a capacitor replacement to $1,200+ for a compressor or heat exchanger. We accept all major credit cards, offer same-as-cash financing options on repairs over $500 (subject to credit approval), and honor manufacturer warranties when applicable.
What should I do while waiting for the technician?
1) Turn the system off at the thermostat and breaker if you smell burning, see sparks, or notice unusual noises. 2) If safe to do so, check and replace dirty filters and clear debris from outdoor units to improve airflow. 3) For frozen coils, switch the thermostat to “fan-only” to accelerate thawing. 4) Note any recent error codes or flashing lights on the control board—they help speed diagnosis. 5) Keep pets and small children away from the equipment and ensure the technician has a clear path to the indoor and outdoor units. Following these steps preserves your system and speeds up the repair once we arrive.