Customer Satisfaction
Customer Satisfaction | Heating and Air Conditioning | Greeneville
When your Greeneville home needs dependable comfort, HEP delivers with neighbor-next-door friendliness and professional know-how. Our certified technicians arrive on time, listen to your concerns, and explain every step, so you stay in control of your heating and air conditioning decisions. From punctual service alerts to spotless clean-ups, we’re committed to turning first-time callers into lifelong customers—backed by thousands of five-star reviews that prove we put people first.
Whether we’re restoring cozy warmth on a frosty Appalachian morning or fine-tuning your AC for a sweltering July afternoon, your satisfaction drives everything we do. With transparent pricing, 24/7 emergency response, and a 100% Happiness Guarantee, HEP makes it easy to relax and breathe easy in every season. Discover why Greeneville families trust us to keep comfort constant—because here, we treat your home like our own.
FAQs
What heating and air-conditioning services do you provide in Greeneville?
We offer the full spectrum of residential and light-commercial HVAC services, including new system design and installation, replacement of outdated furnaces, heat pumps, and air-conditioners, 24/7 emergency repairs, seasonal maintenance tune-ups, indoor-air-quality products (humidifiers, de-humidifiers, air purifiers), ductwork cleaning and sealing, and smart-thermostat upgrades—all performed by state-licensed, NATE-certified technicians who live and work right here in Greeneville.
How fast can you respond to an HVAC emergency in the Greeneville area?
Our on-call technicians are available around the clock. For customers inside Greeneville city limits we average a 2-hour arrival window, and for surrounding communities in Greene County we target 3-4 hours. Emergency service trucks are fully stocked, allowing us to resolve 90 % of no-heat or no-cool calls during the first visit. There is no additional charge for night, weekend, or holiday dispatches.
How often should I schedule maintenance for my heating and cooling system?
We recommend two precision tune-ups per year: one in early spring for your cooling system and another in early fall for your heating equipment. Regular maintenance keeps your manufacturer warranty valid, cuts energy costs by up to 15 %, and reduces the likelihood of unexpected breakdowns during Greeneville’s humid summers and chilly winters. Members of our Comfort Club receive priority scheduling, same-day filter changes, and a 15 % discount on any needed repairs.
Do you offer energy-efficient equipment and local rebate assistance?
Yes. We install ENERGY STAR®-rated heat pumps, gas furnaces up to 98 % AFUE, and high-SEER air-conditioners designed for Tennessee’s climate. Our office staff will file all paperwork for TVA EnergyRight and local utility rebates, which can cover $150–$500 per qualifying system. We also provide free home energy assessments to help you compare lifetime operating costs before you buy.
What warranties and customer-satisfaction guarantees do you provide?
Most new systems come with a 10-year manufacturer parts warranty and a 1-year labor warranty. In addition, we back every installation with our 100 % Satisfaction Guarantee: if you are not completely satisfied within the first year, we will repair, replace, or refund the system at no additional cost. All repair parts carry a minimum 1-year warranty, and we honor factory warranties on any brand, even if another contractor originally installed the equipment.
Are financing options available for new HVAC installations or major repairs?
Absolutely. Through Wells Fargo Home Projects and TVA EnergyRight loans we offer several plans, including 0 % APR for 18 months, reduced-rate financing up to 60 months, and convenient low monthly payments that can often be offset by your energy savings. Applications take about five minutes, credit decisions are instant, and there is never a prepayment penalty.