Excellent Customer Service
Excellent Customer Service | Heat Repair | Heating and Air Conditioning | Georgetown
When the Hill Country chill settles over Georgetown, homeowners turn to HEP for prompt, precise heat repair backed by genuinely excellent customer service. Our licensed technicians arrive with fully stocked trucks, clear communication, and the friendly attitude that has made us a local favorite. From strange noises in the furnace to uneven room temperatures, we diagnose the issue fast, explain your options in plain English, and get the warmth flowing again—often in a single visit.
Transparent pricing, 24/7 live phone support, and a 100 % satisfaction guarantee mean you never have to worry about surprises. Whether it’s an emergency midnight breakdown or a routine inspection, HEP treats your home like our own and your comfort like our mission. Call today and discover why Georgetown families say, “One call and Help is on the way!”
FAQs
How quickly can you respond to an emergency heating repair call in Georgetown?
Because we keep fully staffed, on-call technician teams in Georgetown 24/7, most emergency calls are answered within 60–90 minutes. Our dispatcher will confirm your arrival window, text you the technician’s bio and GPS-tracked ETA, and stay in touch until the job is complete.
What kinds of heating equipment do you service and repair?
Our certified technicians can diagnose and repair gas and electric furnaces, heat pumps, dual-fuel hybrid systems, ductless mini-splits, and light-commercial rooftop units. We carry factory-authorized replacement parts for all major brands including Trane, Lennox, Carrier, Rheem, Goodman, and American Standard.
How is the repair price determined and will I get an upfront estimate?
Yes. After a thorough diagnostic inspection, your technician will explain the root cause of the malfunction, show you photos or videos of any failed components, and present flat-rate options before any work begins. The price quoted is the price you pay—no overtime, travel, or hidden fees.
Do you guarantee your workmanship and parts?
Absolutely. All repairs are backed by a 2-year labor warranty, and OEM parts carry their manufacturer’s warranty (typically 1–10 years). If a covered issue recurs during the warranty period, we will fix it at no charge, and you receive priority scheduling.
What can I do to prevent future heating breakdowns and lower energy bills?
We recommend changing 1-inch filters every 30–60 days, keeping supply and return vents unobstructed, and scheduling our Precision Tune-Up each fall. The tune-up cleans burners and coils, calibrates gas pressure, tests safety controls, and verifies airflow—often improving efficiency by 10–15% and extending system life.
Are your technicians licensed, insured, and background-checked?
Yes. Every field employee holds a Texas HVAC Technician Certification, completes annual NATE re-testing, and passes a nationwide background check and drug screening. We also carry $2 million in general liability insurance for your complete peace of mind.