Reliable Solutions
Reliable Solutions | Heating and Air Conditioning | Erwin
From frosty winter mornings to sizzling summer afternoons, Erwin homeowners count on HEP’s reliable solutions to keep every room perfectly comfortable. Our certified technicians arrive on schedule, listen to your concerns, and put decades of experience to work restoring your system’s peak performance. Whether you need a precision tune-up, an emergency repair, or a brand-new installation, we back every job with transparent pricing and a 100% satisfaction guarantee—because dependable heating and air conditioning isn’t just our trade, it’s our promise.
Choose HEP to enjoy lower energy bills, cleaner indoor air, and the peace of mind that comes from locally trusted service available 24/7. We pair industry-leading equipment with courteous care, so you can relax and focus on what matters most while we handle the heating and air conditioning details that keep Erwin comfortable year-round.
FAQs
What HVAC services does Reliable Solutions Heating & Air Conditioning offer in Erwin?
We provide complete residential and light-commercial HVAC care, including new system installation, equipment replacement, seasonal tune-ups, 24/7 emergency repairs, ductwork design and sealing, indoor air-quality upgrades, and smart thermostat integration. Whether you need a high-efficiency heat pump for year-round comfort or a quick fix for a noisy furnace, our certified technicians have you covered.
How fast can you respond to an emergency heating or cooling problem?
Our on-call technicians are available around the clock. In most cases within Erwin and surrounding Unicoi County communities, we arrive in 2–4 hours of your call—often sooner during normal business hours. Our service trucks are stocked with common replacement parts, allowing us to complete the majority of repairs on the first visit so you are not left without comfort overnight.
Do you offer preventative maintenance plans, and why are they important?
Yes. Our ComfortGuard Maintenance Plan includes two precision tune-ups per year (one heating, one cooling), priority scheduling, a 15% discount on repairs, no overtime charges, and documented inspection reports for your records. Regular maintenance keeps energy bills low, prevents up to 80% of unexpected breakdowns, and maintains manufacturer warranty coverage by verifying that your equipment is serviced by licensed professionals.
Which HVAC brands do you service or install, and are energy-efficient options available?
We are an authorized dealer for Trane, Rheem, and Mitsubishi Electric, but our technicians are trained to diagnose and repair all major brands including Carrier, Lennox, Goodman, and York. We stock ENERGY STAR®-rated furnaces, air conditioners, and ductless mini-splits with SEER2 ratings up to 25, variable-speed compressors, and smart communicating controls to maximize comfort while lowering utility costs.
How can I improve my home’s indoor air quality in Erwin’s humid climate?
Poor IAQ often results from excess humidity, pollen, and indoor pollutants. We can install whole-home dehumidifiers, media air cleaners, UV germicidal lights, and HEPA filtration systems that integrate directly with your ductwork. A no-cost in-home evaluation lets us measure current humidity and airborne particle counts, then tailor a solution that reduces allergens, prevents mold growth, and keeps your family breathing easier year-round.
Are financing or rebate options available for new HVAC installations?
Absolutely. We partner with Synchrony and Wells Fargo to offer low-interest or 0% promotional financing for qualified homeowners, often with terms up to 72 months. In addition, TVA EnergyRight® and local utility rebate programs can provide $150–$600 back on qualifying heat pumps or high-efficiency AC systems, and many ENERGY STAR units qualify for federal tax credits of up to 30% of the project cost (capped at $2,000). We handle all paperwork to make the process hassle-free.