Experienced Team
Experienced Team | Emergency Plumbing | Plumbing | Ducktown
When a pipe bursts in the middle of the night or your water heater gives out during a holiday weekend, HEP’s experienced team is ready to roll across Ducktown in fully stocked trucks. Our certified technicians diagnose problems fast, explain your options in plain language, and deliver lasting repairs—so you can get back to hot showers, clean dishes, and peace of mind. Because we live and work here, we treat every home as our neighbor’s home, protecting your property with shoe covers, drop cloths, and a commitment to spotless cleanup.
From frozen lines and overflowing toilets to gas-line leaks and stubborn clogs, we’ve seen it all and fixed it all, 24/7/365. Call us anytime for emergency plumbing service and you’ll reach a real person, not a voicemail maze, who can dispatch help within minutes. Up-front pricing, industry-leading warranties, and genuine hometown courtesy—when Ducktown needs emergency plumbing, HEP is the name locals trust.
FAQs
What situations count as a plumbing emergency?
Any problem that risks flooding, sewage back-up, loss of potable water, or the inability to use essential fixtures is an emergency. Typical examples include burst pipes, major leaks, overflowing toilets, blocked sewer lines, failed water heaters that are leaking or sparking, and gas line issues. If water is spreading rapidly or sanitation is compromised, call us right away.
How fast can your plumbers reach me in Ducktown?
Our emergency team is on-call 24/7 and is strategically based within Ducktown. In most cases we arrive within 30–45 minutes of your call. During severe weather or city-wide events the window may extend slightly, but we always provide an accurate estimated time of arrival when you contact us.
What should I do while waiting for the emergency plumber?
If safe to do so, shut off the main water valve (usually near the meter) to stop active leaks. Switch off electricity to any affected area if water is near outlets or appliances. Contain water with towels or buckets to minimize damage and move valuables to a dry location. Avoid using chemical drain cleaners, which can worsen clogs and create hazards. Then wait for our licensed technician—don’t attempt major repairs yourself.
Are your emergency plumbers licensed, insured, and background-checked?
Yes. Every technician on our Ducktown emergency roster holds a current Tennessee state plumbing license, is fully insured, and has passed a thorough background and drug screening. We also require regular continuing-education and safety training so you can be confident that a knowledgeable, trustworthy professional is at your door.
Do emergency calls cost more than regular service visits?
Because we maintain a dedicated 24/7 rapid-response crew, there is a modest after-hours dispatch fee outside normal business hours (8 a.m.–5 p.m., Monday–Friday). However, our pricing is transparent: you will receive a written, up-front quote before any work begins, and we never add hidden charges or holiday surcharges without your approval.
Is the repair work covered by a warranty?
Absolutely. All emergency repairs carry the same workmanship guarantee as our scheduled services—one year for labor and the manufacturer’s warranty for parts. If an issue we fixed reoccurs within that period, we will return promptly at no charge. Your satisfaction and long-term peace of mind are our priority.