Around The Clock
Around The Clock | Emergency Plumbing | Plumbing | Ducktown
When a pipe bursts at midnight or your water heater quits at dawn, HEP’s Around the Clock Plumbing is already on the road, tools in hand. Our Ducktown crew lives up to the name—answering calls 24/7, showing up fast, and restoring comfort before the damage spreads. From flooded basements to stubborn clogs, we diagnose, repair, and clean up with the same care we’d give our own homes, backed by transparent pricing and fully stocked trucks.
Homeowners and businesses across Ducktown know they’re never alone in a crisis, because “around the clock” isn’t a slogan—it’s our promise. One call connects you to certified professionals who thrive on emergency plumbing challenges, carry genuine replacement parts, and won’t leave until everything flows flawlessly again. Whenever water won’t wait, trust HEP to turn panic into relief.
FAQs
What types of situations count as a plumbing emergency in Ducktown?
Any issue that threatens to damage your property, compromise health, or leave you without essential water service is an emergency. Common examples include burst pipes, sewage backups, overflowing toilets, gas or water leaks, no hot water in winter, and major drain clogs that halt all household plumbing. If you are unsure, call us—our dispatcher can help determine whether immediate service is needed.
Are your plumbers really available 24/7, even on holidays and weekends?
Yes. Our Ducktown emergency team operates around the clock, 365 days a year. We maintain an on-call rotation so licensed technicians are always ready to deploy—whether it’s midnight on a Sunday or Christmas morning. You will always reach a live dispatcher, never an answering machine.
How fast can you arrive at my Ducktown home or business?
In most cases we reach any address in Ducktown within 60 minutes of your call. Because our warehouse and service vehicles are based right in town, technicians can often arrive even sooner, especially in central neighborhoods such as Main Street, Copper Ridge, and Pine View Estates. You’ll receive a real-time ETA by text or phone as soon as the plumber is dispatched.
What should I do while waiting for the emergency plumber to arrive?
1. Shut off the main water valve to stop additional flooding. 2. Turn off electricity to affected areas if water is near outlets or appliances. 3. Open faucets to relieve pressure on the system. 4. Contain minor leaks with buckets or towels and move valuables out of harm’s way. 5. Avoid using chemical drain cleaners—they can worsen the problem or create hazards. 6. If you smell gas, evacuate immediately and call 911. Following these steps minimizes damage and speeds up repairs when our technician arrives.
Will emergency plumbing service cost more after normal business hours?
Because we must keep technicians, parts, and dispatch staff on standby 24/7, there is an after-hours dispatch fee. However, we cap pricing up front so you are never surprised by hidden costs. Once the plumber assesses the situation, you receive a written, flat-rate quote before any work begins. Seniors, military members, and Ducktown small-business owners may qualify for discounts.
Are your emergency plumbers licensed, insured, and experienced?
Absolutely. Every technician holds a state plumbing license, carries full liability and workers’ compensation insurance, and undergoes annual background checks. Our emergency specialists average 10+ years of field experience and receive ongoing training in the latest repair techniques and safety protocols. You can trust that your Ducktown property is protected and that repairs meet current code requirements.