Customer Satisfaction
Customer Satisfaction | Heating and Air Conditioning | Deer Lodge
When chilly mountain mornings turn into blazing summer afternoons, Deer Lodge homeowners trust HEP to keep every room perfectly comfortable. Our seasoned technicians combine small-town friendliness with big-city expertise, arriving on time, listening to your concerns, and tailoring solutions that fit your budget as well as your lifestyle. From precision tune-ups to complete system replacements, we treat your home with the same care we give our own—because around here, neighbors look after one another.
That commitment is why so many locals rave about our no-surprises pricing, iron-clad warranties, and follow-up calls that make sure the job was done right. Whether you need emergency repairs or proactive maintenance, choosing HEP for your heating and air conditioning needs means choosing comfort you can count on—season after season. Give us a call today, and feel the difference true customer satisfaction makes.
FAQs
What HVAC services do you offer to Deer Lodge homeowners?
We provide a full range of residential heating and air-conditioning services, including new system installations, replacement of outdated equipment, seasonal tune-ups, emergency repairs, indoor air-quality solutions, ductwork cleaning and sealing, smart-thermostat upgrades, and energy-efficiency inspections. All work is performed by licensed, background-checked technicians who are familiar with the specific climate conditions in Deer Lodge.
How quickly can you respond to an HVAC emergency in Deer Lodge?
Our dispatch center is staffed 24/7, and technicians are on standby throughout Powell County. In most cases we arrive at Deer Lodge addresses within 2 hours of your call—often sooner during normal business hours. We stock our service vehicles with the most common furnace, heat-pump, and air-conditioner parts so the majority of emergencies are resolved on the first visit.
Do you offer maintenance plans, and why are they important?
Yes. Our ComfortCare Maintenance Plan includes two precision tune-ups per year (one heating, one cooling), priority scheduling, a 15 % discount on repairs, and no after-hours fees. Regular maintenance catches small issues before they become costly breakdowns, keeps your system operating at peak efficiency, extends equipment life, and maintains manufacturer warranty coverage—all of which save Deer Lodge homeowners money and hassle.
How can I lower my utility bills without sacrificing comfort?
We start with a free in-home energy assessment that looks at system age, duct sealing, thermostat settings, insulation levels, and airflow balance. Recommendations may include high-efficiency heat pumps or furnaces (up to 98 % AFUE), variable-speed blower motors, programmable or Wi-Fi thermostats, and proper duct sealing. Many customers see 20-30 % reductions in heating and cooling costs after implementing these upgrades.
What warranties and guarantees come with your installations?
New equipment installations include a 10-year manufacturer’s parts warranty and up to a 12-year compressor or heat-exchanger warranty, depending on the model. We back our workmanship with a 100 % Satisfaction Guarantee: if you’re not happy within the first year, we’ll make it right or refund your investment. In addition, we offer a Lifetime Craftsmanship Warranty covering any installation-related issues at no extra cost.
Do you provide financing or rebate assistance for new HVAC systems?
Absolutely. We partner with several lenders to offer low-interest and 0 % APR financing options with flexible terms up to 72 months. Our team also handles all paperwork for utility rebates and federal tax credits available to Deer Lodge residents—such as the Inflation Reduction Act incentives—helping you maximize savings and get your new, high-efficiency system sooner.