Customer Satisfaction
Customer Satisfaction | Electrical Repair | Electrical | Deer Lodge
From the moment your lights dim or a socket sparks, HEP’s seasoned electricians are on the way, bringing fast, friendly relief to homes and businesses across Deer Lodge. We combine decades of hands-on know-how with cutting-edge diagnostic tools to pinpoint the problem, explain your options in plain language, and complete every electrical repair safely, neatly, and on schedule—so you can get back to life uninterrupted.
Our Deer Lodge team is driven by a simple promise: total customer satisfaction. That means clear up-front pricing, tidy workspaces, and a workmanship guarantee you can count on long after the van pulls away. When you choose HEP, you’re choosing attentive pros who treat your property with respect and power your peace of mind with every electrical repair.
FAQs
What types of electrical repair services do you provide in Deer Lodge?
Our licensed electricians handle a full range of residential and light-commercial repairs in Deer Lodge, including faulty outlets and switches, circuit-breaker and panel replacement, lighting and ceiling-fan repairs, GFCI and AFCI protection, whole-house surge protection, wiring troubleshooting, code-violation corrections, and smart-device or EV-charger installations. If you’re unsure whether we can help with a specific issue, just call—chances are we’ve fixed it before.
Are your electricians licensed, insured, and experienced?
Yes. Every technician we dispatch to your Deer Lodge home or business holds a current Montana journeyman or master electrician license, carries full liability and workers’-comp insurance, and completes ongoing training in the latest NEC code updates and safety practices. Many of our electricians have 10–20 years of field experience, so you receive expert workmanship and peace of mind on every job.
How quickly can you respond to emergency electrical issues in Deer Lodge?
We maintain a 24/7 on-call team for power outages, burning smells, sparking panels, or any situation you feel can’t wait. For most addresses in Deer Lodge city limits we can arrive within 60–90 minutes; rural properties usually see us within two hours. For non-emergency repairs, we offer same-day or next-day appointments whenever possible.
How do you price electrical repairs, and will I receive an upfront quote?
Transparency is core to our customer-satisfaction promise. After a thorough on-site diagnosis, your electrician will present a flat-rate quote that covers parts, labor, and tax—no open-ended hourly billing. We’ll explain every line item, answer questions, and obtain your approval before work begins. If the scope changes mid-job, we pause, update the price, and get your consent first.
Do you offer warranties or guarantees on your electrical repair work?
Absolutely. All repairs come with a written one-year parts-and-labor warranty, and many components (breakers, fixtures, surge protectors, etc.) carry longer manufacturer warranties that we honor on your behalf. In addition, we back our craftsmanship with a 100% satisfaction guarantee—if a repair fails due to our workmanship, we return and fix it at no cost.
How do I schedule an appointment, and what should I expect during the visit?
Scheduling is easy: call our local Deer Lodge office, book through our website, or send us a quick text. We’ll confirm a two-hour arrival window and send a technician profile so you know who’s coming. On the day of service, the electrician will arrive in a marked vehicle, wear protective boot covers, assess the problem, provide the upfront quote, perform the repair upon approval, test the system, and clean up the workspace. Before leaving, we’ll review the work with you and email a detailed receipt for your records.