Transparent Communication
Transparent Communication | Electrical Repair | Electrical | Decatur
Need an electrical fix you can actually feel good about? At HEP, we pair rock-solid expertise with crystal-clear communication, so you always know what’s happening behind the breaker box. From mystery outages in historic Decatur homes to overloaded panels in bustling storefronts, our licensed technicians arrive on time, explain every step in plain English, and never tack on surprise fees. Because when the lights flicker, you deserve answers as straightforward as the solution.
Whether it’s a same-day emergency, a safety inspection, or a full-scale upgrade, our electrical repair team treats your property like our own—clean boots, protective mats, and meticulous follow-ups included. Join your Decatur neighbors who’ve discovered that power problems don’t have to be shocking; with HEP, transparency and craftsmanship flow together, keeping your home or business brilliantly lit and confidently connected.
FAQs
What kinds of electrical repair services do you provide in Decatur?
Our licensed technicians handle a full spectrum of residential and light-commercial repairs, including breaker or fuse replacement, outlet and switch troubleshooting, ceiling-fan and lighting repairs, GFCI/AFCI protection upgrades, panel and service-mast repairs, code-violation corrections, and dedicated circuit installs for appliances or EV chargers. If you’re unsure whether we can help, call our office: if it’s wired, we can usually fix it.
How do you keep customers informed during the repair process?
From the moment you schedule, you receive text and email confirmations with your technician’s name, photo, and real-time GPS arrival tracking. Once on-site, the electrician performs a safety inspection, explains the root cause in plain language, and presents written repair options with itemized pricing before any work begins. Throughout the job, we encourage questions, provide progress updates, and follow up with a digital report, photos, and maintenance tips so you always know what was done and why.
Are your electricians licensed, insured, and familiar with Decatur codes?
Yes. Every field technician holds a current Georgia Class II unrestricted electrical license, carries at least $1 million in liability coverage, and completes annual NFPA 70 (National Electrical Code) update training. We pull permits with the City of Decatur when required and coordinate inspections to ensure your repair complies with the latest local amendments and safety standards.
How fast can you respond to an electrical emergency in Decatur?
We maintain a dedicated on-call team for nights, weekends, and holidays. For customers inside Decatur city limits, our average arrival time is 60–90 minutes. If you call after regular hours, our dispatcher will troubleshoot basic safety steps over the phone while a technician is en route. There is no extra dispatch fee if the issue turns out to be utility-side or something you can safely reset yourself.
Will I know the cost upfront, and what payment options do you offer?
Absolutely. After diagnosing the problem, we print or email a flat-rate proposal that shows parts, labor, taxes, and any permit fees. The price will not change unless you authorize additional work in writing. We accept major credit cards, checks, ACH, and offer 0% short-term financing on repairs above $500, subject to credit approval. Seniors, teachers, first responders, and military members receive a 5% discount.
Do you guarantee your electrical repair work?
Yes. All repairs come with a 3-year workmanship warranty and manufacturer warranties on parts (typically 1–5 years). If the same issue reoccurs within the warranty period, we return at no charge to make it right. In addition, every customer receives a complimentary annual safety check so we can spot wear or hazards before they cause another outage.