Certified Technicians
Certified Technicians | Electrical Repair | Electrical | Decatur
When sparks fly or circuits fail in Decatur, HEP’s certified technicians bring peace of mind fast. Fully licensed, bonded, and trained on the latest codes, our team diagnoses issues with precision tools, explains every solution in plain language, and gets your home or business safely powered up again—often the same day. From stubborn breakers and outdated panels to flickering fixtures and smart-home upgrades, we handle every type of electrical repair with a commitment to safety, transparency, and five-star customer care.
Customers choose HEP because we arrive on time, protect your property with shoe covers and drop cloths, and stand behind our workmanship with industry-leading warranties. Whether you need a quick fix or a complete rewiring, we’re ready 24/7 to restore your comfort and confidence in the power that keeps life moving. Call now and discover why your Decatur neighbors trust HEP for clear pricing, expert insight, and results that last.
FAQs
What types of electrical repairs do your certified technicians handle in Decatur?
Our team is equipped to diagnose and repair virtually any residential or light-commercial electrical issue. This includes troubleshooting dead outlets or switches, replacing faulty breakers, repairing or installing lighting fixtures, rewiring circuits, addressing aluminum-to-copper pigtailing, surge-protection installation, GFCI/AFCI upgrades, ceiling-fan repair, and full service-panel repairs or replacements. If you are experiencing an unusual problem, call us—our technicians carry well-stocked service vehicles to resolve most issues in a single visit.
Are your electricians fully licensed and insured in the state of Georgia?
Yes. Every technician who arrives at your door holds a current Georgia Class II Unrestricted Electrical Contractor license, has passed background checks, and is covered by both liability and workers’ compensation insurance. We also participate in ongoing manufacturer and code-update trainings to maintain our status as Certified Service Professionals, ensuring you receive work that meets or exceeds the latest NEC and local Decatur ordinances.
How quickly can you respond to an electrical emergency in Decatur?
For true electrical emergencies—sparking panels, burning smells, power loss to critical circuits—we offer 24/7 rapid response. Calls received during business hours are typically dispatched within 60–90 minutes. After-hours, an on-call technician will return your call within 15 minutes to troubleshoot by phone and head to your location if an in-person visit is required. Our centrally located shop on Covington Highway allows us to reach most Decatur neighborhoods in under 30 minutes.
Do you provide upfront pricing and free estimates for electrical repairs?
Absolutely. Before any work begins, our technician performs a visual inspection, explains the problem, and presents written repair options—each with a flat, upfront price. There are no diagnostic fees if you proceed with the recommended repair, and no surprise add-ons later. For larger projects (panel upgrades, whole-house rewiring, remodels) we schedule complimentary on-site estimates so you can compare solutions and budgets with zero pressure.
What safety measures do your technicians follow while working in my home or business?
Safety is our highest priority. Technicians arrive in uniform with company ID badges, wear NIOSH-rated eye protection, insulated gloves, and voltage-rated tools. Before work begins we de-energize circuits at the service panel, lock out and tag out breakers, test with calibrated meters, and establish a safe work zone. We also lay down drop cloths, use dust-controlled drilling, and adhere to CDC hygiene guidelines. All repairs are tested for proper grounding and load balance prior to re-energizing your system.
Can you help upgrade my home’s electrical panel to accommodate new appliances or EV chargers?
Yes. We perform complete service-panel upgrades, meter relocations, and capacity additions (100-, 150-, 200-amp and higher). During a free assessment we evaluate your existing load, future appliance plans—such as HVAC replacements, kitchen remodels, or electric-vehicle charging—and coordinate with Georgia Power or Snapping Shoals EMC for service-entrance changes. All panel upgrades include new copper bus bars, whole-house surge protection, updated grounding electrodes, permit handling, and final inspections by Decatur code officials.