Exceptional Customer Service
Exceptional Customer Service | Electrical | Dandridge
From the moment you call HEP, you’ll feel the difference our hometown team brings to Dandridge residents. We pick up the phone quickly, arrive when promised, and greet you with a smile that says your comfort matters to us. Whether it’s a flickering light or a full-scale wiring upgrade, our licensed technicians listen first, explain clearly, and treat your home with the same respect they give their own—boot covers on, debris out, and every question answered before we leave.
Because problems rarely follow a 9-to-5 schedule, we keep our vans stocked and our lines open around the clock. Up-front, no-surprise pricing, honest recommendations, and rock-solid workmanship mean you can relax knowing your electrical needs are in expert hands. At HEP, exceptional service isn’t an add-on; it’s the current that powers everything we do in Dandridge.
FAQs
Are your electricians in Dandridge fully licensed and insured?
Yes. Every technician who visits your home or business holds a current Tennessee journeyman or master electrician license and carries full liability and workers-compensation insurance. Copies of our credentials are available upon request, so you can feel confident that all work meets state and local code requirements and that you are protected from liability while we are on-site.
What types of electrical services do you provide?
We are a full-service contractor. Our team handles residential and light-commercial projects, including panel upgrades, whole-home rewiring, outlet and switch installation, lighting design, ceiling-fan and chandelier hanging, EV-charger installs, surge protection, generator hookups, code corrections, and safety inspections. If you don’t see your project on the list, just ask—chances are we can help or point you in the right direction.
Do you offer 24/7 emergency electrical repairs?
Absolutely. Electrical problems don’t keep business hours, so neither do we. A live representative answers our phone around the clock, and an on-call electrician can usually be dispatched within 60 minutes for issues such as power loss, smoking outlets, tripped breakers that won’t reset, or storm damage. There is no additional fee for calls placed after hours, weekends, or holidays.
How do I schedule service, and how quickly can you arrive?
You can book an appointment by phone, through our website’s live chat, or via our mobile app. For non-emergency work, we offer same-day or next-day slots in most cases. If you need a specific time, we provide two-hour arrival windows and call or text when the technician is 30 minutes away. Once on site, we perform a thorough assessment and present a written quote before any work begins.
Can I get a free estimate, and how are your prices calculated?
Yes. All estimates are free and come with a no-pressure, 30-day price guarantee. We use flat-rate pricing instead of hourly billing, so you know the total cost before we start. The quote reflects labor, materials, permit fees, and taxes—no hidden charges. Discounts are available for seniors, military personnel, and multi-service bundles.
Do you guarantee your work, and what warranties do you provide?
We stand behind every job with a comprehensive 100% Satisfaction Guarantee. Labor is warrantied for five years, and most parts carry a manufacturer’s warranty of at least one year; premium components, such as breaker panels and whole-home surge protectors, include up to a 10-year coverage. If any workmanship issue arises during the warranty period, we return at no charge and make it right.