Electrical Solutions
Electrical Solutions | Electrical | Cumberland Gap
Whether you’re rewiring a historic Cumberland Gap home or adding smart upgrades to a bustling storefront, HEP brings decades of expertise and friendly service to every electrical project. Our licensed technicians arrive on time, communicate clearly, and treat your space with the same care they’d show their own. From panel upgrades and surge protection to outdoor lighting and EV charger installations, we make safety, efficiency, and long-term value the priorities.
Customers choose HEP because we back our craftsmanship with transparent pricing and a 100% satisfaction guarantee. One call gets you prompt scheduling, neat workmanship, and peace of mind that your electrical system is ready for whatever tomorrow brings—whether it’s a mountain storm or the next big idea you plug in.
FAQs
What residential electrical services do you offer in the Cumberland Gap area?
We handle the full range of home electrical needs, including new wiring and panel upgrades, outlet and switch installation, ceiling-fan and lighting installs, EV-charger circuits, whole-house surge protection, and troubleshooting/repair of existing systems. Whether you are remodeling, adding an addition, or just need a quick fix, our licensed electricians can design, install, and maintain safe, code-compliant solutions tailored to your home.
Are your electricians licensed and insured to work in Tennessee, Kentucky, and Virginia around Cumberland Gap?
Yes. Every field technician holds a current Tennessee Electrical Contractor’s License, and several carry reciprocal Kentucky and Virginia journeyman cards. The company maintains general liability and workers-comp insurance well above state minimums, so you are fully protected on any project we perform in or around Cumberland Gap and the tri-state area.
How fast can you respond to an electrical emergency, such as a power outage or burning smell?
We provide 24/7 on-call emergency service. For customers within a 30-mile radius of Cumberland Gap, our average arrival time is 60 minutes or less. When you call, a live dispatcher will gather details, dispatch the nearest technician with the proper parts and testing equipment, and stay in contact until power is safely restored or the hazard is removed.
Do you offer free estimates and up-front pricing?
Absolutely. For most jobs we can provide a no-cost on-site assessment and a written quote that lists materials, labor, permit fees, and taxes so you know the exact investment before work begins. For smaller tasks we can often give a firm price over the phone. No hidden fees—what we quote is what you pay unless the project scope changes and you approve a revised estimate.
Can you help lower my energy bills with efficiency upgrades?
Yes. We perform energy audits that use infrared scanning and load measurements to identify waste. Based on the findings, we can install LED lighting, smart thermostats, occupancy sensors, high-efficiency motors, and power-factor-correction devices. Many of these upgrades qualify for TVA or federal tax incentives, and most customers see payback within 1-3 years through reduced utility costs.
What warranties and guarantees do you provide on your electrical work?
All labor is backed by a 1-year workmanship guarantee, and many products—such as breakers, panels, and lighting fixtures—come with manufacturer warranties ranging from 2 years to lifetime. If any installation we perform fails due to our workmanship within the warranty period, we will repair or replace it at no cost to you. We also schedule a complimentary safety check six months after major projects to ensure everything remains in top condition.