Emergency Support
Emergency Support | Generators | Electrical | Crossville
When a storm knocks out the grid in Crossville, every minute without power feels like an hour. HEPâs emergency support electrical team brings fast relief with dependable generators that keep your lights, HVAC, medical devices, and business-critical equipment running smoothly. Our licensed technicians arrive fully stocked, ready to size, install, and maintain units tailored to your home or business, so you never have to worry about spoiled food, lost data, or uncomfortable downtime again.
Because reliability is more than just a promise, we also offer 24/7 monitoring, fuel management, and annual inspections that extend the lifespan of your investment. Whether you need portable backup during a remodel or a permanently installed standby system, HEP delivers seamless power solutions backed by transparent pricing and the friendly, hometown service Crossville trusts. Call today and discover how easy it is to stay energizedâno matter what the Tennessee weather brings, our generators have you covered.
FAQs
What qualifies as an emergency generator issue that you can assist with in Crossville?
Any situation in which a generator fails to start, runs but does not produce the correct voltage or frequency, trips breakers, emits alarms or fault codes, or shows signs of fuel, oil, or coolant leakage is treated as an emergency. Because uninterrupted power is critical to homes, farms, healthcare facilities, data rooms, and industrial sites around Crossville, our team is on call 24/7 to diagnose and correct these faults immediately.
How quickly can your technicians arrive on-site for an emergency call in the Crossville area?
We maintain a dedicated on-call crew stationed in or near Cumberland County. In most cases we can dispatch within 30 minutes of your call and arrive anywhere in Crossville or surrounding communities within 1â2 hours, weather and road conditions permitting. For remote sites on the Plateau, our dispatcher will give you a real-time ETA and remain in contact until the technician arrives.
Which generator brands and capacities do you service?
Our certified electricians service a full spectrum of residential, commercial, and industrial generator sets from 5 kW portable units to multi-megawatt diesel, natural-gas, and propane systems. We are factory-trained on Generac, Kohler, Cummins, Caterpillar, Briggs & Stratton, Onan, MTU, and ASCO transfer switches, but we can work on virtually any make and model as long as parts are available.
Do you provide temporary power or rental generators while mine is down?
Yes. If repairs require extended downtime or parts must be ordered, we can deliver and connect a rental generator matched to your load profileâsingle-phase or three-phase, 120/240 V or 480 V. Our team handles permitting, fuel logistics, and transfer-switch integration so your facility remains powered until your primary unit is back in service.
How often should I schedule preventive maintenance to avoid emergency breakdowns?
For most standby generators in Crossvilleâs climate, we recommend a semi-annual service plan: one comprehensive inspection and oil/filter change before summer storm season and another before winter cold snaps. Critical-use units (healthcare, communications, industrial) should also receive monthly exercise tests, battery checks, and remote monitoring. Regular maintenance greatly reduces emergency calls and extends equipment life.
Are you licensed and insured to perform generator electrical work in Crossville, Tennessee?
Absolutely. We hold a Tennessee Electrical Contractorâs License (CE) with a specialty in emergency power systems and maintain $2 million in general liability and workersâ compensation coverage. All field technicians are OSHA-10 trained and follow NEC, NFPA 110, and local Crossville utility codes. Documentation can be provided upon request for insurance audits or permitting purposes.