Unexpected Emergencies
Unexpected Emergencies | Plumbing | Cowan
A burst pipe at midnight or an overflowing toilet on a Sunday morning can’t wait. That’s why HEP keeps a fully-equipped, rapid-response team on standby in Cowan, ready to tackle life’s messiest surprises the moment you call. From the first friendly voice on the phone to the final twist of the wrench, we move fast, work clean, and restore calm—so you can get back to living instead of mopping.
Whether it’s a hidden leak, a backed-up sewer line, or a stubborn water heater, our licensed technicians bring the know-how and parts to fix it right the first time. Up-front pricing, respectful service, and rock-solid guarantees mean you never have to gamble when disaster strikes. For unexpected emergencies plumbing in Cowan, trust the local experts who arrive prepared and leave only peace of mind behind.
FAQs
What qualifies as a plumbing emergency and how do I know if I should call right away?
Any situation that poses an immediate risk to your property, safety, or health is considered an emergency. This includes burst or leaking pipes, overflowing toilets, sewer backups, major water heater failures, gas leaks, and any water leak that cannot be contained. If shutting off the water or gas supply doesn’t stop the issue—or if you’re unsure how to do that—call us immediately. Even if you’re uncertain, it’s safer to speak with a professional who can quickly advise you.
Are your emergency plumbing services available 24/7 in Cowan, and how fast can you arrive?
Yes. Our Cowan emergency plumbing team is on call 24 hours a day, 7 days a week—including weekends and public holidays. When you call, we’ll dispatch the nearest licensed plumber. In most cases, we can be at your door within 60 minutes anywhere in Cowan and surrounding suburbs. We’ll also provide real-time arrival updates so you know exactly when to expect us.
What should I do while waiting for the emergency plumber to arrive?
First, turn off the main water supply (usually located at the water meter or where the main line enters your home) to prevent further damage. If it’s a gas leak, shut off the gas at the meter and ventilate the area. For electrical safety, switch off power to any wet areas at the circuit board. Move valuables and furniture away from water-affected zones, and place towels or buckets to collect drips. Do not attempt complex repairs yourself—wait for our licensed technician to handle the situation.
Do you charge extra for after-hours or weekend emergency call-outs in Cowan?
We keep our pricing transparent. While emergency call-outs outside normal business hours incur an additional fee to cover overtime labour, you’ll receive an upfront, fixed quote before work begins—no hidden surprises. We also offer flexible payment options, including interest-free plans, so you can resolve urgent issues without financial stress.
Are your emergency plumbers licensed and insured?
Absolutely. Every technician on our emergency roster holds current NSW plumbing and gasfitting licenses, has passed background checks, and carries comprehensive public liability insurance. We follow all Australian Standards and local Cowan regulations, giving you peace of mind that your home and family are in safe hands.
Can you handle burst pipes, gas leaks, and sewer backups during emergencies?
Yes, those are some of the most common emergencies we attend. Our vans are stocked with pipe repair fittings, water and gas leak detection equipment, high-pressure jetters, cameras for sewer inspections, and temporary hot-water solutions. This means we can diagnose and fix burst pipes, locate and repair gas leaks, clear sewer blockages, and restore service on the spot whenever possible.