Quality Workmanship
Quality Workmanship | Plumbing | Cowan
When Cowan homeowners think of true craftsmanship, they think of HEP—the team that treats every pipe, valve, and fixture like it’s part of their own home. From precision leak repairs to seamless water-heater installs, our licensed experts fuse old-school pride with modern technology so your plumbing stays worry-free long after we pack up the tool bag. You’ll notice the difference in the small details: shoe covers at the door, tidy work areas, clear explanations, and upfront pricing that never springs surprises.
Because emergencies don’t clock out at 5 p.m., we’re ready around the clock to restore comfort and prevent damage at a moment’s notice. Whether you’re remodeling a historic Cowan farmhouse or building a brand-new retreat near the Tracks, HEP delivers code-compliant solutions backed by rock-solid warranties and a neighborly smile. Schedule today and discover why locals trust our quality workmanship for every plumbing need.
FAQs
What plumbing services do you offer in Cowan and the surrounding suburbs?
We provide a comprehensive range of residential and light-commercial plumbing services, including blocked drain clearing, hot-water system installation and repairs, leak detection, burst pipe repairs, tap and toilet servicing, gas fitting, bathroom and kitchen renovations, rainwater tank and storm-water solutions, and preventative maintenance checks. If you have a plumbing need that isn’t listed, give us a call—chances are we can help or point you to a trusted specialist.
Are your plumbers fully licensed and insured?
Yes. Every technician on our team holds a current NSW plumbing licence, gas-fitting endorsement where applicable, and carries full public liability insurance. We also maintain workers-compensation cover for staff and require all subcontractors to provide evidence of up-to-date certification. This means your job will be completed to Australian Standards (AS/NZS 3500) and you are fully protected against any unforeseen incidents on site.
Do you provide 24/7 emergency plumbing services in Cowan?
Absolutely. Plumbing emergencies rarely happen at convenient times, so we operate an on-call roster 24 hours a day, 7 days a week, including public holidays. Whether it’s a burst pipe flooding your home at 2 a.m. or a sudden hot-water failure on a Sunday, a licensed technician will arrive promptly with the right tools and replacement parts to stabilise the situation and carry out a lasting repair.
How fast can you attend my property once I lodge a job?
For standard bookings made during business hours, we can usually schedule same-day or next-day service in Cowan because we keep crews specifically allocated to the local Hornsby Shire area. For emergencies, our average response time is 60 minutes or less. Our dispatcher will provide an exact ETA when you call, and the technician will send you a text message when they are en route so you know precisely when to expect us.
What guarantees do you offer on your workmanship and parts?
We stand behind our work with a rock-solid written warranty: 12 months on labour for general plumbing repairs and installations, and up to 25 years on selected Australian-made fixtures and hot-water systems (as per manufacturer’s warranty). If any issue arises within the warranty period that is related to our installation or repair, we will return promptly at no charge to rectify it. We also issue a Certificate of Compliance on completion to certify the work meets state regulations.
How are your plumbing services priced, and will I receive a written quote?
Transparency is a core part of our quality workmanship promise. For most jobs we provide a fixed-price quotation after a site assessment, so you know the exact cost before work begins—no hidden fees or surprise add-ons. For emergency call-outs we charge a set attendance fee that includes the first 30 minutes of labour, and we will always discuss any additional costs with you before proceeding. You’ll receive the quote and final invoice electronically for easy record-keeping.