Customer Satisfaction
Customer Satisfaction | Plumbing | Cowan
At HEP in Cowan, our team understands that dependable plumbing is the heartbeat of a comfortable home. From the moment you call, you’ll feel the difference our neighbor-to-neighbor approach makes: real people answering the phone, licensed technicians arriving on time, and honest quotes that never waver. We back every repair and installation with a 100% Satisfaction Promise, because we believe peace of mind should be part of every service visit.
Homeowners across Franklin County rave about how quickly we diagnose leaks, clear drains, and upgrade fixtures without upselling or surprises. Whether you’re facing an emergency at midnight or planning a long-awaited bathroom remodel, HEP combines cutting-edge tools with small-town courtesy to deliver results you can count on today—and for years to come.
FAQs
What plumbing services do you offer in Cowan?
We handle the full spectrum of residential and light-commercial plumbing needs in Cowan, including leak detection and repair, blocked drains, hot-water system installation and maintenance, fixture upgrades (taps, toilets, showers), gas fitting, pipe relining, bathroom and kitchen renovations, and preventive maintenance inspections.
Are your plumbers licensed and insured?
Yes. Every technician on our team holds current South Australian plumbing and gas-fitting licences and completes ongoing training to stay updated with the latest codes and technologies. We also carry comprehensive public liability and workers’ compensation insurance, giving you peace of mind that your property and our staff are protected.
Do you provide 24/7 emergency plumbing services in Cowan?
Absolutely. Plumbing emergencies don’t keep office hours, so neither do we. Our on-call plumbers are available around the clock, 365 days a year, to address burst pipes, overflowing toilets, no-hot-water situations, gas leaks and any other urgent issues. Call our dedicated emergency line, and we’ll dispatch the nearest technician immediately.
How quickly can you arrive at my home in Cowan for a plumbing repair?
For standard bookings, we offer same-day or next-day appointments at a time convenient for you. If it’s an emergency, our local dispatch system usually gets a licensed plumber to your door within 60 minutes anywhere in Cowan and surrounding suburbs, traffic permitting.
What guarantees or warranties do you provide on your workmanship and parts?
All workmanship is backed by a lifetime labour guarantee—if a repair we performed fails due to our workmanship, we’ll fix it at no cost. Manufacturer warranties on parts and fixtures range from 1 to 15 years, depending on the product; we handle the paperwork and honour all warranty claims on your behalf.
How much will my plumbing repair cost, and do you offer free estimates?
We offer obligation-free, upfront quotes before any work begins. A licensed plumber will assess the issue on-site, explain your options, and provide a fixed price that won’t change unless the scope of work changes (and only with your approval). For larger projects, we can break the quote down and offer interest-free payment plans to fit your budget.