Decades Of Experience
Decades Of Experience | Emergency Plumbing | Plumbing | Clairfield
For more than three decades, HEP has been the name Clairfield neighbors trade when water won’t wait. Our seasoned technicians roll out 24/7 with fully stocked trucks, proven know-how, and the reassuring smile that says, “We’ve fixed this before, and we’ll fix it for you.” From geyser-like leaks in the attic to stubborn clogs in the middle of the night, we diagnose fast, work cleanly, and protect your property as if it were our own.
That commitment to craftsmanship and courtesy is why homeowners dial us first for emergency plumbing. We back every repair with clear pricing, straightforward communication, and a satisfaction guarantee born of decades in the trenches. When minutes matter, trust the local experts who’ve been making things right in Clairfield since before your kids were born—trust HEP.
FAQs
What kinds of issues are considered a plumbing emergency in Clairfield?
Any situation that threatens to damage your property, endangers health, or prevents the normal use of water or waste lines is an emergency. Common examples are burst or frozen pipes, sewage back-ups, major leaks, gas line leaks, overflowing toilets that will not stop, and water heater failures that leave you without hot water. If you are unsure, call us—our on-call master plumber can quickly advise whether you need immediate service.
How quickly can your emergency plumber reach my Clairfield home or business?
Because we keep fully stocked service vehicles stationed inside Claiborne County, our average response time inside Clairfield city limits is 45 minutes or less—24 hours a day, 365 days a year. For outlying rural areas, arrival is usually within 60–90 minutes depending on road conditions. We will give you an accurate ETA when you call and update you if traffic or weather cause delays.
What should I do while waiting for the plumber to arrive?
1. Shut off the closest water shut-off valve (or the main valve if necessary) to stop additional water flow. 2. If a water heater is leaking, turn off its gas or electric supply. 3. Avoid using any fixtures connected to a blocked sewer line. 4. Mop up standing water to minimize damage but stay clear of electrical devices and outlets. 5. Take photos for insurance documentation. 6. Keep children and pets away from affected areas. Then wait for our licensed technician, who will arrive with all parts and equipment needed for first-visit repairs.
Are you licensed, insured, and experienced with older Clairfield plumbing systems?
Yes. Our company holds Tennessee Master Plumbing License #PM-XXXX and $2 million in liability and workers’ compensation coverage. With more than 30 years of service in Clairfield, we have extensive hands-on experience with older galvanized, cast-iron, and Orangeburg piping that is common in pre-1980 homes and businesses. We carry specialized tools and replacement parts to handle these legacy systems safely and up to code.
How much does emergency plumbing cost, and do you provide upfront pricing?
Emergency service involves a modest after-hours dispatch fee, but once onsite we diagnose the problem, explain repair options, and give you a firm, written price before any work begins. Our flat-rate menu means you pay by the job—not by the hour—so there are no surprise overtime charges even if the repair takes longer than expected. We also accept all major credit cards and offer short-term financing for larger repairs.
What if the repair requires parts that are not on the truck?
Our vans are stocked with over 2,000 common parts so that 85 % of emergencies are fixed on the first visit. If an uncommon part is needed, we place an immediate order with our Knoxville distribution center, which runs courier service to Clairfield twice daily. For critical situations we can install a temporary bypass or isolation valve to restore basic service until the final part arrives, usually within 12–24 hours.