Customer Satisfaction
Customer Satisfaction | Electrical Repair | Electrical | Clairfield
When lights flicker, outlets spark, or your panel just can’t keep up with modern demands, Clairfield homeowners turn to HEP for fast, friendly, and frustration-free electrical repair. Our licensed electricians arrive on time, protect your space with drop cloths and booties, and explain every option in plain language before any work begins. From troubleshooting mysterious shorts to upgrading outdated wiring, we treat your home as if it were our own—because in a tight-knit community like ours, reputation is everything.
What makes HEP different is an uncompromising commitment to customer satisfaction that extends well beyond the final voltage check. We back every service with clear, upfront pricing and a rock-solid guarantee, then follow up to be sure the fix is still flawless weeks later. It’s the kind of neighbor-to-neighbor care you expect in Clairfield, and the reason so many residents keep our number on speed dial for their next electrical repair need.
FAQs
What types of electrical repair services do you offer in Clairfield?
Our technicians handle everything from simple outlet or switch replacements to full panel upgrades, lighting repairs, circuit-breaker troubleshooting, rewiring of older homes, surge-protection installs, EV-charger circuits, and more. If electricity runs to it, we can diagnose, repair, or replace it safely and to current code.
Do you provide 24/7 emergency electrical service?
Yes. Power losses, sparking panels, burnt outlets, and other hazardous issues don’t keep business hours, so neither do we. Call our emergency line any time—day, night, weekends, or holidays—and a licensed electrician will be dispatched promptly with a fully stocked service vehicle to restore safety and power.
How soon can I get an appointment and how long will the repair take?
For non-emergencies we offer same-day or next-day scheduling across Clairfield and surrounding communities. On arrival we perform a quick diagnostic, explain the problem, and provide an on-the-spot quote. Most common repairs (outlets, breakers, fixtures) are completed within one visit, usually under two hours. Larger jobs such as panel replacements or whole-house rewiring are coordinated at your convenience and may take one to three days.
Are your electricians licensed, insured, and background-checked?
Absolutely. Every field technician holds a current Tennessee electrical license, carries full liability and workers’ compensation insurance, and passes annual background and drug screenings. We invest in ongoing training so our team stays current with the National Electrical Code and local Clairfield amendments.
How do you price your electrical repairs, and will I get a written estimate?
We use upfront, flat-rate pricing. After diagnosis you’ll receive a written estimate outlining labor, materials, and taxes—no hidden fees. You approve the price before work starts. We also honor senior, military, and first-responder discounts. Financing options are available for larger projects like panel upgrades or generator installs.
Do your repairs come with a warranty or satisfaction guarantee?
Yes. All workmanship is backed by a 2-year labor warranty, and materials carry the manufacturer’s warranty (typically 1–5 years). If any repair we perform fails within the covered period, we will return and fix it at no additional charge. Your complete satisfaction and safety are our top priorities.