Customer Satisfaction
Customer Satisfaction | Solar Installation | Electrical | Church Hill
Imagine harnessing the boundless Tennessee sunshine to power your Church Hill home while enjoying the confidence that comes from HEP’s decades-strong reputation for craftsmanship, transparency, and neighbor-first service. Our licensed electricians design every solar installation with meticulous attention to roof pitch, energy goals, and budget, then walk you through the process step-by-step—no jargon, no surprises, just pure peace of mind.
From the first watt to the final inspection, your happiness is our metric of success. We back each system with performance monitoring, rock-solid warranties, and a friendly team that answers the phone like you’re family. Join the growing community of Church Hill homeowners who are lowering utility bills, boosting property values, and feeling good about a greener tomorrow—HEP will make sure you love every sunny minute.
FAQs
What solar installation services do you provide in Church Hill?
We offer turnkey solar solutions for homes and small businesses in Church Hill, including site evaluation, custom system design, permitting, utility interconnection, panel and inverter installation, electrical upgrades, system monitoring setup, and ongoing maintenance. Our electricians are NABCEP-certified and familiar with Hawkins County codes, ensuring your project meets all local and state requirements.
How long does a typical residential solar installation take?
From signed contract to activation, most Church Hill projects are completed in 4–8 weeks. A detailed site assessment is done within the first week, permitting and utility approvals take 2–4 weeks, equipment is ordered in parallel, and physical installation usually lasts 1–3 days. After a final inspection and utility meter swap, your system is switched on. We provide a tentative timeline up front and update you at every milestone.
What warranties and guarantees do you offer on your solar panels and workmanship?
All panels we install carry a 25-year manufacturer performance warranty (at least 80–85 % output in year 25) and a 12-year product warranty. Inverters are backed by a 12- to 25-year warranty depending on the brand. Our labor and workmanship are covered for 10 years, and we include a 5-year free monitoring and maintenance package that can be extended. If anything under warranty underperforms or fails, we handle the claims and replacement at no cost to you.
Will my solar system work during a power outage?
A standard grid-tied system shuts off when the grid goes down for safety reasons. If you want backup power, we can integrate battery storage or a hybrid inverter with an automatic transfer switch. This allows critical loads—such as refrigerators, medical devices, or lights—to stay powered during outages common in the Church Hill area. We size and design battery solutions based on your priorities and budget.
Can you help me understand the tax credits and incentives available for solar in Tennessee?
Yes. Homeowners and businesses installing solar in Church Hill currently qualify for the 30 % Federal Investment Tax Credit (ITC). Tennessee offers a property tax exemption on the added value of renewable energy systems, and Holston Electric Cooperative provides net-metering credits for excess generation. We supply all documentation needed for the ITC, walk you through state forms, and file the interconnection paperwork with your utility.
How do you ensure customer satisfaction throughout the installation process?
Every project is assigned a dedicated project manager who serves as your single point of contact. We provide transparent quotes with no hidden fees, email and text updates at each project stage, and a post-installation walkthrough explaining system operation and monitoring. After commissioning, we schedule a 30-day performance check-in and annual maintenance reminders. Our local office in Church Hill is open Monday–Friday for in-person support, and our technicians are on 24/7 standby for urgent service calls.