Customer Service
Customer Service | Charleston
At HEP, we believe your roof is more than just a surface over your head—it’s a crucial element that protects your home and keeps your family comfortable. Our dedicated team specializes in delivering dependable roofing solutions that blend quality craftsmanship with exceptional customer care, ensuring your property remains safe and sound no matter the weather.
Whether you need a routine inspection, timely repairs, or a full roof replacement, we’re here to help you every step of the way. Entrust your roofing needs to our licensed professionals who cater to the specific demands of the Charleston area, providing prompt services and transparent communication to guarantee lasting results.
FAQs
What roofing materials are best suited for Charleston’s climate?
Charleston’s humid, subtropical climate and occasional strong storms require durable roofing materials that can withstand moisture, heat, and high winds. Common choices include asphalt shingles, metal roofing, and tile. Asphalt shingles are cost-effective and easy to maintain. Metal roofing offers excellent durability and energy efficiency, while tile roofing provides a long lifespan and resistance to the region’s heavy rains. Each option has its own benefits, so it’s best to consult a professional roofer to determine which material aligns with your budget and home design.
How long does a roof replacement typically take in Charleston?
Most residential roof replacements in Charleston can be completed within two to five days, depending on factors like the size of the home, the roofing material chosen, and whether there are any underlying structural issues. Larger or more complex roofs may take a bit longer. Weather also plays a role; during the rainy season or hurricane season, projects could experience slight delays for safety and quality reasons. Your contractor can give you a more accurate timeline after evaluating your specific situation.
What are some signs that my roof needs repair or replacement?
Warning indicators include cracked, curling, or missing shingles, water stains on walls or ceilings, and excessive granule loss in gutters. You may also notice sagging areas on your roof or higher energy bills from inefficient insulation. In Charleston’s climate, moss or algae growth can occur due to high humidity, so look for dark streaks or patches as well. If you spot any of these issues, schedule an inspection as soon as possible to prevent further damage.
How much does a new roof cost in Charleston, SC?
The cost of a new roof in Charleston varies based on factors like the size and pitch of your roof, the material you choose, and any underlying structural repairs needed. On average, asphalt shingle roofs range from $5,000 to $10,000 for a standard single-family home. Metal, tile, and other high-end materials may cost more. Getting multiple estimates from reputable contractors is a good idea to ensure you find a solution that fits your budget without compromising on quality.
Will my homeowner’s insurance cover roofing damage in Charleston?
Many homeowner’s insurance policies do cover storm-related roof damage, such as wind, hail, or falling debris, which can be common in Charleston during hurricane season. However, coverage depends on your policy’s terms, your deductible, and whether the damage was sudden or from long-term neglect. It’s essential to review your policy and contact your insurance provider to clarify the specifics of your coverage. A qualified roofer can help document damage for an insurance claim by providing an inspection report and photographs.
Do you offer warranties or maintenance plans for newly installed roofs?
Yes, most reputable roofing contractors in Charleston provide warranties that cover both the materials and the workmanship. Material warranties vary by manufacturer but can range from 20 years to a lifetime, depending on the product. Many roofers also offer annual or biannual maintenance plans, which include inspections, minor repairs, and cleaning services. Regular maintenance helps extend the lifespan of your roof, ensuring that minor issues are addressed before they become major problems.