Customer Satisfaction
Customer Satisfaction | Electrical Repair | Electrical | Bristol
From flickering lights in Clifton to complete power-outs in Bedminster, HEP’s Bristol team turns stressful moments into stories of relief. Our qualified electricians arrive with fully stocked vans, transparent pricing, and the friendly attitude that has earned us five-star reviews across the city. We listen first, explain every option in plain English, and treat your home as carefully as our own—shoe covers on, vacuum out. Whether it’s a faulty fuse board, a sparking socket, or mysterious tripped circuits, you’ll watch the problem vanish and your confidence return.
Behind every successful electrical repair is a follow-up call from our customer care crew, checking that everything still works perfectly and that you’re 100 % happy. If not, we’re back on your doorstep—free of charge—until it’s right. That unwavering commitment to satisfaction is why local landlords, cafés, and families keep HEP’s number on speed dial and why we back every fix with a rock-solid guarantee. When you need power restored quickly and courteously, choose the Bristol company that sparks joy, not just current.
FAQs
What kinds of electrical repairs do you carry out in Bristol?
We handle the full spectrum of domestic and light-commercial repairs, including fault-finding on ring mains, fuse-board (consumer unit) replacements, socket and lighting circuit repairs, tripping RCDs, shower and cooker connections, rewiring of single circuits or whole properties, smoke alarm installations, and remedial work flagged on EICR reports. If you are unsure whether we cover a particular issue, just give us a call—chances are we do.
Are your electricians fully qualified and certified?
Yes. Every electrician who visits your property is City & Guilds trained, NICEIC (Approved Contractor & Domestic Installer) registered, and fully insured with £5 million public liability cover. We continually update our training to stay compliant with the latest BS 7671 Wiring Regulations (currently 18th Edition Amendment 2), so you can be confident all work meets or exceeds UK safety standards.
How quickly can you respond to an electrical emergency in Bristol?
Our dedicated emergency team operates 24 hours a day, 7 days a week. For most addresses within the Bristol postcode area (BS1–BS20, BS30–BS41), we aim to be on site within 60–90 minutes of your call. You will receive a confirmation text with the electrician’s name, ETA, and tracking link so you can see exactly when help will arrive.
How much will my electrical repair cost and will I get a quote first?
We operate transparent, fixed pricing wherever possible. Simple jobs (e.g., replacing a broken socket) are charged on a half-hourly rate with no call-out fee. For larger works such as consumer-unit upgrades or partial rewires, we offer free, no-obligation written quotations valid for 30 days. The price you approve is the price you pay—there are no hidden extras for parking, congestion, or disposal of old parts.
Is your workmanship guaranteed?
Absolutely. All labour is backed by a 12-month workmanship guarantee, and parts supplied by us carry the manufacturer’s warranty (typically 1–5 years). Because we are NICEIC Approved, our work is also covered by the NICEIC Platinum Promise, which provides extra peace of mind for up to six years in the unlikely event that any issues arise after we leave.
Can you provide landlord safety certificates and ongoing maintenance?
Yes. We carry out Electrical Installation Condition Reports (EICRs) and PAT testing for landlords and letting agents across Bristol, ensuring compliance with The Electrical Safety Standards in the Private Rented Sector Regulations 2020. We can also set up annual or bi-annual maintenance plans that include routine inspections, emergency lighting checks, and swift turnaround on any remedial repairs highlighted in the reports.