Customer Satisfaction
Customer Satisfaction | Electrical Fixtures | Electrical | Blountville
Blountville homeowners and businesses count on HEP for safe, stylish, and energy-smart electrical fixtures that brighten every space and keep daily life running smoothly. Our licensed electricians arrive on time, respect your property, and back every installation or repair with a 100% Satisfaction Guarantee—because we believe great service should feel as dependable as the lights coming on at the flick of a switch.
Whether you’re updating a single pendant or rewiring an entire workspace, we make the process easy with upfront pricing, clear communication, and a friendly smile. Discover why your neighbors give HEP five-star reviews for customer care: call today and let us elevate your comfort, safety, and savings with expertly installed electrical fixtures.
FAQs
What types of electrical fixtures do you install and service in Blountville?
We handle virtually every kind of residential and light-commercial fixture, including ceiling fans, recessed lighting, chandeliers, under-cabinet lights, outdoor security lights, LED retrofits, track lighting, bathroom exhaust fans, and smart lighting controls. Whether you need a brand-new installation, a replacement, or a troubleshooting service, our Blountville-based technicians have the training and parts to complete the job safely and to code.
How quickly can I schedule an appointment for fixture installation or repair?
We offer same-day or next-day appointments for most Blountville addresses. When you call before noon, we can typically dispatch a licensed electrician that very day. For larger projects, we provide free on-site estimates within 48 hours and schedule the work at your convenience, including evening or Saturday slots to minimize disruption.
Are your electricians fully licensed and insured in Tennessee?
Yes. Every technician who enters your home or business holds a current Tennessee Electrical Contractor’s License, carries at least $1 million in liability insurance, and has undergone a background check and drug screening. Our company also maintains workers’ compensation coverage, so you’re protected from liability while we’re on the job.
Can you help me choose energy-efficient fixtures for my home or business?
Absolutely. During our consultation, we review your lighting goals, room dimensions, and existing wiring to recommend ENERGY STAR-rated or DLC-listed fixtures that lower utility costs without sacrificing brightness. We can also calculate potential energy savings, help you claim TVA or federal rebates, and install dimmers, occupancy sensors, or smart switches for even greater efficiency.
What safety precautions do you take when installing or repairing fixtures?
Safety is our top priority. We start by shutting off power at the panel and verifying with a voltage tester. We use insulated tools, wear dielectric gloves, and follow National Electrical Code (NEC) guidelines for wire sizing, grounding, and load capacity. For ceiling fixtures, we always install UL-listed fan or fixture-rated boxes anchored to joists. After installation, we perform a full circuit test and clean the workspace so you can use the area immediately.
Do you provide warranties or guarantees on your electrical fixture work?
Yes. All labor is covered by a 2-year workmanship guarantee—if something we installed fails due to our installation practices, we’ll fix it at no cost. Fixtures we supply are backed by the manufacturer’s warranty, and we handle the paperwork for you. We also offer a follow-up call within 30 days to ensure you’re completely satisfied with the performance and appearance of your new fixtures.