Prompt Service
Prompt Service | Emergency Plumbing | Plumbing | Allardt
When a pipe bursts at midnight or your water heater quits in the middle of a chilly Allardt morning, HEP’s Prompt Service Plumbing is only a call away. Our certified technicians live and work right here in Fentress County, so we’re on-site fast with fully stocked trucks, advanced leak-detection gear, and the know-how to fix the problem before it spirals out of control. From overflowing toilets to backed-up drains, our round-the-clock emergency plumbing solutions restore comfort and protect your home from costly water damage.
We believe urgent service shouldn’t mean surprise fees or sloppy workmanship. That’s why we quote transparent, flat-rate pricing, explain every repair in plain language, and clean up like we were never there. Whether you need a quick patch tonight or a full repipe tomorrow, trust HEP’s local team to turn panic into peace of mind—24 hours a day, 7 days a week.
FAQs
What situations count as a plumbing emergency, and how do I know when to call?
Any issue that risks property damage, health hazards, or loss of essential water service is an emergency. Common examples include burst or frozen pipes, major leaks, sewage backups, overflowing toilets, no water pressure, gas or water heater leaks, and any flooding. If shutting off the main valve does not stop the problem or you are unsure, call us—our dispatcher will help determine whether immediate service is needed.
How fast can your emergency plumbers reach my home or business in Allardt?
Because we are locally based, our on-call technicians can normally be at any address in the Allardt area within 60 minutes—often sooner. We use GPS-equipped service vans and keep critical repair parts stocked so we can drive straight to you without a supply-house stop.
Do you offer 24/7 service, including nights, weekends, and holidays?
Yes. Our dispatch center is staffed around the clock, 365 days a year. Whether your pipe bursts at 2 a.m. on Christmas Eve or your sewer backs up on a Sunday afternoon, a licensed plumber will be dispatched immediately.
Will I be charged overtime or after-hours fees for an emergency visit?
We charge a flat emergency diagnostic fee that is quoted up front over the phone and covers travel, inspection, and a written estimate. Repair pricing is then presented in writing before work begins. There are no hidden overtime multipliers—just transparent, menu-based pricing so you can approve or decline the repair with confidence.
What should I do until the plumber arrives?
First, shut off the main water valve (usually where the supply enters the house) to minimize damage. If water is leaking near electrical outlets, switch off power at the breaker panel. For water-heater leaks, turn off the water heater and its fuel source (gas or electricity). Move valuables away from the affected area, place towels or buckets to contain water, and avoid using any fixtures connected to the problem line. Our dispatcher can walk you through additional safety steps by phone.
Are your emergency plumbers licensed and insured, and do you guarantee the repairs?
Every technician is Tennessee-licensed, background-checked, and covered by full liability and workers’ compensation insurance. We back emergency repairs with written warranties: 90 days on labor for drain clearing, one year on parts and labor for most fixture or pipe replacements, and manufacturer warranties on major components such as water heaters. If a covered repair fails within the warranty period, we return at no charge.