Customer Satisfaction

Customer Satisfaction | Electrical | Allardt

At HEP in Allardt, every project sparks a commitment to people first—because satisfied customers are the true measure of our power. From the moment you call to the final flick of the switch, our licensed technicians listen closely, arrive promptly, and explain every step in plain language. Transparent pricing, tidy worksites, and follow-up courtesy calls turn routine service into a refreshingly personal experience.

Homeowners, small businesses, and industrial facilities alike count on us for safe, code-compliant electrical upgrades, rapid outage recovery, and energy-saving solutions that stand the test of time. Whether we’re installing a panel, troubleshooting a mysterious short, or designing a whole-building surge protection plan, we treat your property as if it were our own—so you can relax and enjoy the brighter side of life in Allardt.

FAQs

What types of electrical services do you provide in Allardt?

We handle the full spectrum of residential and light-commercial electrical work—from troubleshooting and repairs to new wiring, panel upgrades, whole-home surge protection, lighting design, EV-charger installs, and generator hookups. If it involves electricity in or around your property, our licensed technicians can design, install, repair, or maintain it.

Are you licensed and insured to work in Tennessee?

Absolutely. Our company holds an active Tennessee Electrical Contractor’s license and every field technician is either a state-certified journeyman or apprentice working under direct supervision. We carry comprehensive liability insurance and workers’ compensation, so you’re fully protected on every job.

How fast can you respond to an electrical emergency in Allardt?

We offer 24/7 emergency dispatch within Allardt and the greater Fentress County area. Most calls are answered by a live representative, and we aim to have a technician on-site within 60–90 minutes for urgent hazards such as power loss, burning smells, tripped breakers that won’t reset, or storm damage.

Do you provide free estimates, and what do they include?

Yes. For non-emergency projects we schedule a free on-site assessment. You’ll receive a written estimate that details scope of work, materials, labor hours, permit fees, start/finish dates, and warranty terms—so you know exactly what to expect with no hidden charges.

How do you ensure customer satisfaction throughout the project?

From the first phone call to final walkthrough, we follow a five-step satisfaction program: (1) clear communication and up-front pricing, (2) background-checked, uniformed technicians who respect your home, (3) adherence to NEC, state, and local codes, (4) daily clean-up and project progress updates, and (5) a post-service follow-up call plus a 100% Satisfaction Guarantee—if something isn’t right, we return at no charge until it is.

What warranties or guarantees do you offer on parts and labor?

All standard installations come with a 1-year labor warranty and the manufacturer’s part warranty (typically 1–5 years). Upgraded warranty packages are available, including our Lifetime Workmanship Guarantee on panel replacements. If any covered component fails due to our installation within the warranty period, we’ll repair or replace it at no cost to you, guaranteed.